We are often asked “What part of the state is Clear Chimney’s Service Area?” To answer the question, let us tell you the various cities and areas we serve. If you are slightly outside of this service area, still give us a call as we can group several customers together into a common service call just for you.
We are headquartered in Harriman, TN. We will travel an hour or so around eastern Tennessee.
Clear Chimney Service Area – East Tennessee
From the above map, you will see we service Knoxville TN and all areas within the map.
If you are outside of Clear Chimney’s service area a few miles, you may not know we offer a friends and family discount rate. Since we must travel to you, multiple service calls along the way will qualify for the discount. Simply ask your friends and family to schedule us at the same day or days and get your discount. Also, check out our coupon page for a special gift for you!
As of now, we do not charge a travel fee or mileage for every customer. We do ask you confirm your date with us and cancel any appointments within 48 hours. It waste gas and time for our professionals to get to your house and you are not home. Thanks for your understanding and help.
What do we offer?
In addition to our expansive service area, we offer comprehensive chimney and fireplace services designed to keep your home safe and cozy. Our team conducts thorough inspections to identify any vulnerabilities or dangers in your chimney system. We ensure everything is maintained in tip-top shape, from the chimney cap down to the fireplace hearth.
Whether you need routine cleaning, detailed inspections, or repairs, our services are crafted to provide peace of mind by maintaining the highest safety standards.
So, pick up the phone and call (or text) the number at the top of the page and let’s get that chimney clean, safe, and protecting your family and investment. You can also fill out our online appointment request form for your convenience—whether you’re at home or on the go, scheduling a service has never been easier.
Our friendly and professional staff is ready to assist you with all your fireplace and chimney needs. We’re here to help ensure your home stays cozy and secure.
Don’t wait—reach out today to take the first step towards a safer, warmer home.
1. What services are offered?
The services include installing new fireplaces, as well as chimney cleaning and inspection.
2. Who will handle the service?
The service will be managed by a team described as friendly and professional, ensuring quality assistance.
3. How can customers schedule an appointment?
Customers can schedule an appointment by either calling a designated phone number or by submitting a request through an online form.
Why Is It Important to Maintain Fireplaces and Chimneys?
Fireplaces provide warmth and ambiance, transforming any space into a cozy retreat. However, their beauty comes with responsibilities that should not be overlooked. Proper maintenance of fireplaces and chimneys is crucial for several key reasons.
1. Safety First: A well-maintained fireplace and chimney significantly reduce the risk of fires. Accumulation of creosote—a highly flammable byproduct of burning wood—within the chimney can catch fire if not regularly cleaned. Regular inspections and cleaning ensure that fire hazards are minimized, keeping your home safe.
2. Efficient Operation: A clean chimney allows smoke and gases to be properly vented out of your home. This ensures that your fireplace operates efficiently, providing maximum heat output with minimal energy loss. Regular maintenance helps in keeping the system free from blockages that could impede airflow.
3. Air Quality: Blocked or dirty chimneys can cause harmful gases like carbon monoxide to seep back into your living spaces. This not only poses a health risk but can also lead to decreased indoor air quality. Ensuring your chimney is in good condition helps protect your family from these dangers.
4. Longevity: Just like any part of your home, your fireplace and chimney benefit from regular upkeep. Inspections can detect structural issues early, preventing costly repairs down the line. Regular maintenance extends the life of your fireplace, ensuring it remains a cherished feature of your home for years to come.
5. Cost Efficiency: Identifying and resolving minor issues during routine maintenance is typically less expensive than handling extensive damage. Scheduled cleaning and inspections can save you from unexpected expenses and ensure your chimney and fireplace function optimally.
In conclusion, maintaining your fireplace and chimney is not merely about preserving comfort and ambiance—it’s about ensuring safety, efficiency, and longevity while preventing future inconveniences.
When searching for a propane fireplace repair in Knoxville TN area, service ability and honesty pay off every time. In the rural areas of east Tennessee, propane gas is the only source to serve gas logs and other heaters for your home. Propane gas is different from natural gas as the orifices are not the same. Each type of gas has its own requirements due to the BTUs of each gas. Not all chimney and fireplace service companies know how to deal with propane gas.
We service propane fireplaces in east Tennessee
We Service Propane Fireplaces in East Tennessee
Some of the most common issues in propane fireplace repair in Knoxville, TN is a clogged or obstructed gas line. Often times, the rocks or ash used in the burner area will clog or restrict the gas flow. This causes the safeties to trip out or the pilot will not light or stay lit. We take apart the connectors and blow out the junk in the gas lines and orifices.
Gas fireplaces are a fantastic addition to any home, offering warmth and ambiance with just the flick of a switch. However, like any appliance, they can encounter issues from time to time.
Some of the most common problems include:
Clogged or Obstructed Gas Lines: One of the main issues in propane fireplace repair in Knoxville, TN, is a clogged or obstructed gas line. Often, the rocks or ash used in the burner area will clog or restrict gas flow. This can cause safeties to trip out or prevent the pilot from lighting or staying lit. We take apart the connectors and blow out the junk in the gas lines and orifices.
Gas Supply Issues: Before diving into detailed inspections, ensure that the gas supply is turned on. It’s an often overlooked step that could save significant troubleshooting time.
Pilot Light Malfunctions: If your fireplace uses a pilot light, check if it’s lit. If not, follow the manufacturer’s instructions to relight it. This typically involves setting the gas control knob to “pilot” and using a fireplace lighter or igniter to ignite the flame.
Safety Feature Interference: Some fireplaces have safety switches or sensors that may prevent ignition. If these are tripped, it might be time to call in a professional for a closer look.
Component Blockages: Familiar with your fireplace’s inner workings? Inspect components like the thermocouple, thermopile, and ignition system for blockages, often caused by spider webs or debris. Clearing these can restore proper function.
Ventilation Problems: A blocked vent or chimney can hinder lighting. Regularly check and ensure that these areas are clear to maintain efficient operation.
Battery Issues: Check and replace the batteries in your ignition system or remote control. Sometimes, a simple battery swap is all it takes to get things running again.
We understand…
By understanding these common issues and taking preventive steps, you can ensure your gas fireplace remains a reliable source of comfort and warmth in your home. If you’ve tried these solutions and your fireplace still isn’t working, it may be time to consult a professional for a thorough inspection and repair.
Are you empty?
The propane tank is empty. This is more common that you think. During very cold periods, the fireplace uses a lot of propane. It is not uncommon to refill a 500 gallon tank in 3 months of very cold weather. Ouch. Propane is very expensive across the country. A honest chimney cleaning company will simply clean out the entire system and get it back to normal in no time flat.
How Often Should You Inspect Your Gas Fireplace?
For optimal safety and performance, it’s crucial to have your gas fireplace inspected annually. Regular inspections help ensure that your fireplace is operating efficiently and safely, preventing potential hazards like gas leaks or blockages.
An annual inspection performed by a qualified professional can:
Identify any wear and tear or damage.
Ensure all components are functioning properly.
Check for any buildup that could affect performance.
By committing to yearly inspections, you can enjoy peace of mind knowing your gas fireplace is in top condition.
Are Gas Fireplaces Maintenance-Free?
While gas fireplaces are known for their convenience and efficiency, the idea that they require zero maintenance is a common misconception. These appliances are indeed low-maintenance compared to wood-burning fireplaces, but not completely maintenance-free.
Here’s a quick breakdown of what to expect:
Annual Inspections: It’s important to schedule a yearly check-up with a professional technician to ensure your fireplace is operating safely and efficiently. This step helps identify any potential issues before they become costly problems.
Regular Cleaning: Light cleaning, such as dusting and checking the glass for soot build-up, is essential. Even gas fireplaces can accumulate debris over time that can affect performance.
Occasional Repairs: Although not frequent, be prepared for minor repairs or adjustments to components like the gas line or ignition system.
Routine care not only prolongs the life of your fireplace but also guarantees that it remains a safe and attractive centerpiece in your home.
Can a Gas Fireplace Be Used During a Power Outage?
The Functionality of Your Fireplace Matters:
The ability to use a gas fireplace during a power outage largely depends on the type of fireplace you own:
Direct Vent and Natural Vent Fireplaces: These often have electronic ignition systems that rely on electricity. However, some older models may feature a standing pilot light, which you can manually ignite if the power goes out. Although you won’t be able to use the fans or blowers without electricity, these fireplaces can still provide limited heat.
Vent-Free Fireplaces: Ideal for power outages, vent-free fireplaces do not require electricity to operate. They heat your home by combusting gas efficiently, so you stay warm regardless of weather conditions.
Conclusion: While not every gas fireplace will provide full functionality during a power outage, vent-free models offer a dependable heat source. If you own another type, check if manual ignition is an option to ensure you’re prepared for any electrical disruptions. Ultimately, having a gas fireplace can be a great backup to keep your home warm when you need it most.
Comprehensive Gas Fireplace Repair Services
In addition to tackling common propane issues, our team handles a wide range of gas appliance needs and repairs, including:
Pilot Light Repairs: Ensuring your fireplace ignites smoothly.
Gasket Repairs: Fixing seals to prevent leaks and ensure efficiency.
Log Installations: Safely setting up your gas logs for optimal performance.
Fireplace Conversions: Transitioning between different fuel types to suit your needs.
Glass Cleaning: Maintaining clear, clean glass for unobstructed viewing.
Valve Repairs: Adjusting or replacing valves to regulate gas flow.
Burner Repairs: Ensuring even flame distribution for safety and aesthetics.
By combining specialized knowledge of propane systems with a comprehensive suite of repair services, we ensure your fireplace functions efficiently and safely, keeping your home warm and cozy throughout the chilly months.
Why Choose Experienced Technicians?
Quick Response: A prompt service ensures your fireplace is back in working order swiftly.
Comprehensive Diagnosis: Experts can identify and address a wide range of issues, restoring your system to peak performance.
Safety Assurance: Trustworthy technicians prioritize safety, ensuring your home remains secure and your fireplace functions efficiently.
For peace of mind and top-notch service, ensure you reach out to a reliable and experienced service provider in Knoxville. They’ll handle your concerns with expertise and ensure your fireplace operates safely and efficiently.
We respond to many service calls about their gas fireplace logs keep going out. Often times, the logs are not that old. There are a few reasons why the heating source is not working properly.
The installation is typically the problem in logs less than a year old. Too many rocks or artificial ash and embers will clog up the orifice. Also, the CO2 sensor will trip as a safety.
What is the CO2 sensor?
The CO2 sensor will trip as a safety. Oxygen sensor: This sensor determines if there is sufficient oxygen in your living space for the fireplace to operate properly. By constantly monitoring the oxygen levels, it ensures that the combustion process is efficient and safe. If the oxygen levels drop too low, the sensor will alert the system to shut down, preventing any potential hazards. This dual mechanism of CO2 and oxygen sensors works together to maintain a safe and comfortable environment, allowing you to enjoy your fireplace with peace of mind.
However, heating elements themselves can also be a source of trouble. Surface-level blockages or dirty ports can cause the fireplace to stop functioning. If you notice any dirt or residue, you may have pinpointed the issue.
To ensure your fireplace runs smoothly, consider the following:
Check for blockages: Ensure there are no obstructions around the heating elements.
Clean the ports: Regular cleaning can prevent dirt buildup.
Inspect the CO2 sensor: It might trip due to safety concerns, especially if installation issues are present.
By addressing both installation and heating element issues, you can keep your gas fireplace in top working order.
In business since 2016, gas logs are our specialty. Check out the log store at the top of this page for all types of products for your home. We have great reviews on Google, Yelp and Facebook (and no we do not pay for the reviews).
We also offer coupons at the top of the page. Referrals are always important and we will give you a gift card for each job completed by your friends or family.
Don’t scream and yell at your gas logs. It will hurt their feelings. Call us and we will zip right out to get the gas logs back in tip top shape the way they are suppose to work.
But if you’re the hands-on type and want to tackle this on your own first, here’s a quick guide to get started:
Why Does Your Gas Fireplace Keep Turning Off?
Before you panic, let’s consider some common reasons why this might happen. A faulty pilot light, blocked burner ports, or malfunctioning sensors like the thermocouple or thermopile could be at fault.
Know Your Fireplace Parts
Understanding your fireplace’s anatomy can make troubleshooting a breeze:
Pilot Light: This little flame is crucial for ignition. If it’s out, you’ll need to reset it.
Thermocouple: Acts as a safety sensor to regulate temperature.
Thermopile: Opens and closes the gas valve in response to system activation.
Oxygen Sensor: Ensures there’s enough oxygen in the room for safe operation.
Gas Line: Supplies the natural gas to keep everything running.
Heating Elements: These burner ports are where the magic happens.
Troubleshooting Steps
Pilot Light Check: Is it out? Try resetting it. If that doesn’t work, it may need a closer look.
Inspect Sensors:
Thermopile: Ensure it’s allowing gas flow.
Thermocouple: Use a multimeter to check for problems.
Oxygen Sensor: Make sure it’s not shutting down the system prematurely.
Clean Those Burners: Sometimes, a good cleaning of the burner ports is all that’s needed to get things back to normal.
Remember, while these tips might get your fireplace roaring again, professional help is just a call away if you’re not comfortable with DIY fixes. When the gas fireplace logs keep going out, call us. After all, safety first!
Try it yourself?
1. What action should I take for dirty or blocked heating elements? Inspect the heating elements for any surface-level blockages or dirt. Cleaning these areas can restore proper function to your gas fireplace.
2. How can I check if the sensors are working properly? Use a multimeter to test the thermocouple and thermopile. This tool will help determine if these sensors are functioning correctly and allowing the gas valve to operate as it should.
3. What should I do if the pilot light is out? If the pilot light is out, try resetting it. This simple step can often solve the problem if no other components are at fault.
4. How can I troubleshoot my gas fireplace problem? To identify issues, start by inspecting the pilot light to ensure it is lit. Next, check the thermocouple, thermopile, and oxygen sensor for proper operation. Examine the heating elements for blockages or dirt that may be causing the malfunction.
5. What are the main components of a gas fireplace? Key parts of a gas fireplace include the pilot light, thermocouple, thermopile, oxygen sensor, gas line, and heating elements. Each has a specific function, from igniting the flame to regulating gas flow and monitoring safety conditions.
6. Why does my gas fireplace keep turning off? Your fireplace could be shutting off due to various issues such as a malfunctioning pilot light, clogged burner ports, or problems with the thermocouple or thermopile. These components are essential for the proper operation of your fireplace, and any disruption can cause it to turn off unexpectedly.
Know when to call?
Feel a bit uneasy about diving into the diagnostics and repairs yourself? That’s your signal to give us a ring! When you’re unsure about handling the intricacies of your gas fireplace, it’s best to leave it to the pros.
Here’s what you can expect from us:
Quick Response: We’ll dispatch one of our friendly technicians pronto to assess the situation.
Expert Diagnosis: Our team will figure out what’s happening with your gas logs and get them back on track.
Efficient Repairs: We ensure your fireplace is running smoothly so you can cozy up by the fire without a hitch.
So, if your gas logs are throwing a tantrum, don’t hesitate to reach out. We’re just a call away, ready to restore warmth and peace to your living room. So, when your gas fireplace logs keep going out, stay calm and call us.
