When the gas fireplace is not working, it is due to several possible conditions. The most obvious is the fuel source. Is the natural gas or propane reaching the gas fireplace?
During the very cold winter periods, it is not uncommon for the natural gas pressure from the utility to drop. Large commercial users of natural gas may not cut back from their usage. This creates a lower overall pressure in the natural gas system. This results in low pressure and the ignitors for gas logs may keep the system off.
Also, if the gas fireplace not working is fed by propane, the tank levels could be low. Check the levels of the tank and if they are less than 10%, call the propane tank supplier immediately. The propane suppliers may be four to seven days backordered on delivery. Do not wait until the tank is completely gone. The supplier of propane may not be able to service your home quickly.
Another common cause of gas fireplaces not working is the ignitor. The ignitor verifies that the gas source is good before the power is applied to start the logs. Over time when a gas fireplace not working call comes in, we fine the corrosion or soot and dirt is preventing the igniter from doing its job.
Another cause of gas fireplace not working calls is the remote control. We have seen several folks with the batteries simply installed backwards. Check out the gas log remote control batteries if someone changed them recently.
Finally, the gas logs need air to work. Make sure no birds or debris have clogged the chimney piping. If you are not comfortable with this task, reach out our ClearChimney service page here.