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gas fireplace logs

Why do brand new gas fireplace logs keep going out?

by CCAuthor

We respond to many service calls about their gas fireplace logs keep going out.  Often times, the logs are not that old.  There are a few reasons why the heating source is not working properly.

The installation is typically the problem in logs less than a year old.  Too many rocks or artificial ash and embers will clog up the orifice.  Also, the CO2 sensor will trip as a safety.

What is the CO2 sensor?


The CO2 sensor will trip as a safety. Oxygen sensor: This sensor determines if there is sufficient oxygen in your living space for the fireplace to operate properly. By constantly monitoring the oxygen levels, it ensures that the combustion process is efficient and safe. If the oxygen levels drop too low, the sensor will alert the system to shut down, preventing any potential hazards. This dual mechanism of CO2 and oxygen sensors works together to maintain a safe and comfortable environment, allowing you to enjoy your fireplace with peace of mind.

However, heating elements themselves can also be a source of trouble. Surface-level blockages or dirty ports can cause the fireplace to stop functioning. If you notice any dirt or residue, you may have pinpointed the issue.

To ensure your fireplace runs smoothly, consider the following:

  • Check for blockages: Ensure there are no obstructions around the heating elements.
  • Clean the ports: Regular cleaning can prevent dirt buildup.
  • Inspect the CO2 sensor: It might trip due to safety concerns, especially if installation issues are present.

By addressing both installation and heating element issues, you can keep your gas fireplace in top working order.

We install a lot of gas fireplace logs in east Tennessee.  Therefore, we see all types of good and not so good installations around the area.  From gas companies to handymen installations, we fix them all.

Gas log installation
Gas logs keep going out so we stay busy 🙂

We’ve been around


In business since 2016, gas logs are our specialty.  Check out the log store at the top of this page for all types of products for your home.  We have great reviews on Google, Yelp and Facebook (and no we do not pay for the reviews).

We also offer coupons at the top of the page.  Referrals are always important and we will give you a gift card for each job completed by your friends or family.

Don’t scream and yell at your gas logs.  It will hurt their feelings.  Call us and we will zip right out to get the gas logs back in tip top shape the way they are suppose to work.

But if you’re the hands-on type and want to tackle this on your own first, here’s a quick guide to get started:

Why Does Your Gas Fireplace Keep Turning Off?

Before you panic, let’s consider some common reasons why this might happen. A faulty pilot light, blocked burner ports, or malfunctioning sensors like the thermocouple or thermopile could be at fault.

Know Your Fireplace Parts

Understanding your fireplace’s anatomy can make troubleshooting a breeze:

  • Pilot Light: This little flame is crucial for ignition. If it’s out, you’ll need to reset it.
  • Thermocouple: Acts as a safety sensor to regulate temperature.
  • Thermopile: Opens and closes the gas valve in response to system activation.
  • Oxygen Sensor: Ensures there’s enough oxygen in the room for safe operation.
  • Gas Line: Supplies the natural gas to keep everything running.
  • Heating Elements: These burner ports are where the magic happens.


Troubleshooting Steps

  1. Pilot Light Check: Is it out? Try resetting it. If that doesn’t work, it may need a closer look.

  2. Inspect Sensors:

    • Thermopile: Ensure it’s allowing gas flow.
    • Thermocouple: Use a multimeter to check for problems.
    • Oxygen Sensor: Make sure it’s not shutting down the system prematurely.

  3. Clean Those Burners: Sometimes, a good cleaning of the burner ports is all that’s needed to get things back to normal.

Remember, while these tips might get your fireplace roaring again, professional help is just a call away if you’re not comfortable with DIY fixes. When the gas fireplace logs keep going out, call us.  After all, safety first!

Try it yourself?


1. What action should I take for dirty or blocked heating elements?

Inspect the heating elements for any surface-level blockages or dirt. Cleaning these areas can restore proper function to your gas fireplace.

 

2. How can I check if the sensors are working properly?

Use a multimeter to test the thermocouple and thermopile. This tool will help determine if these sensors are functioning correctly and allowing the gas valve to operate as it should.

 

3. What should I do if the pilot light is out?

If the pilot light is out, try resetting it. This simple step can often solve the problem if no other components are at fault.

 

4. How can I troubleshoot my gas fireplace problem?

To identify issues, start by inspecting the pilot light to ensure it is lit. Next, check the thermocouple, thermopile, and oxygen sensor for proper operation. Examine the heating elements for blockages or dirt that may be causing the malfunction.

 

5. What are the main components of a gas fireplace?

Key parts of a gas fireplace include the pilot light, thermocouple, thermopile, oxygen sensor, gas line, and heating elements. Each has a specific function, from igniting the flame to regulating gas flow and monitoring safety conditions.

 

6. Why does my gas fireplace keep turning off?

Your fireplace could be shutting off due to various issues such as a malfunctioning pilot light, clogged burner ports, or problems with the thermocouple or thermopile. These components are essential for the proper operation of your fireplace, and any disruption can cause it to turn off unexpectedly.

 

Know when to call?


Feel a bit uneasy about diving into the diagnostics and repairs yourself? That’s your signal to give us a ring! When you’re unsure about handling the intricacies of your gas fireplace, it’s best to leave it to the pros.

Here’s what you can expect from us:

  • Quick Response: We’ll dispatch one of our friendly technicians pronto to assess the situation.
  • Expert Diagnosis: Our team will figure out what’s happening with your gas logs and get them back on track.
  • Efficient Repairs: We ensure your fireplace is running smoothly so you can cozy up by the fire without a hitch.

So, if your gas logs are throwing a tantrum, don’t hesitate to reach out. We’re just a call away, ready to restore warmth and peace to your living room.  So, when your gas fireplace logs keep going out, stay calm and call us.

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